Patient Relations
Introduction
At Tabba Heart Institute, we bring together state-of-the-art technology and expert care to offer outstanding Cardiology and Structural Heart services. Our highly skilled team of cardiologists and specialists is committed to providing innovative treatments and personalized care to ensure the best possible outcomes for your heart health.
Our Comprehensive Cardiology and Structural Heart Services:
Patient Relations Office at THI also conducts regular and structured Patient Satisfaction Surveys in different clinical and administrative areas. These surveys are aimed at finding out the patient and their attendants’ level of satisfaction with our services offered. The findings of the surveys are compiled using different statistical techniques and the reports are presented to the Management for necessary action.
- Office Location: Ground floor next to the elevators and Emergency department’s door.
- Office Hours: Monday-Saturday, 08:30 a.m. – 05:30 p.m. (except public holidays)
- Mailing Address: Patient Relations Department, St-01, Block 2, F.B. Area, Karachi
- Tel No: (021) 111-844-844 Ext: 1530/1533
- Fax Number: (021) 36379062 You can also send your compliments/suggestions to the Patient Relations Department through email.
- Email: [email protected], [email protected] & [email protected]
Feedback & Suggestions:
Feedback is a valuable tool in making improvements throughout THI. Your Compliment, Complaints & Feedback, & suggestion about our services and standards are very important for us. Complaint/Suggestion boxes are installed at convenient locations at all floors; and (remove) the PR team regularly collects all the feedback forms and due action is undertaken.
- Troubleshooting support & resolution of patient related consults.
- Complaints are acknowledged via SMS within 24 hours (excluding weekend and public holidays).
- A response to mail is provided within 7 working days.
- In cases where the patient remains unsatisfied, a meeting with a consern department is arranged with in 10-15 days.
