Patient Relations
Patient Relations
The Patient Relations Department at Tabba Heart Institute (THI) is your direct point of contact for any questions, concerns, compliments, or suggestions about your care and experience with us. We are committed to listening to our patients and their families and ensuring every concern is addressed promptly and respectfully.
How We Handle Your Complaint
- Step 1: We acknowledge your complaint via SMS within 24 hours (excluding weekends and public holidays).
- Step 2: We provide a full response to your email or written complaint within 7 working days.
- Step 3: If you remain unsatisfied, we arrange a meeting with the concerned department within 10–15 days.
Contact the Patient Relations Department:
| Office Location | Ground floor, next to the elevators and Emergency Department’s door |
|---|---|
| Office Hours | Monday–Saturday, 8:30 a.m. – 10:00 p.m. (except public holidays) |
| Mailing Address | Patient Relations Department, St-01, Block 2, F.B. Area, Karachi |
| Telephone | (021) 111-844-844 Ext: 1530/1533 |
| Fax | (021) 36379062 |
| [email protected], [email protected] & [email protected] |
